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• If you are unable to attend or wish to cancel a singular lesson please contact our booking team at themusicroomcoventry@gmail.com. Our cancellation cut-off time is 48 hours prior to your lesson. If the school booking team are not notified before this 48-hour notice period, you will still be charged for your lesson. Bookings and cancellations are not handled by teachers, Teachers are not held accountable for passing on bookings or cancellations to the school booking team. 

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• If a lesson is cancelled prior to the 48-hour cancellation cut-off, the payment for that cancelled lesson will be automatically rolled over and taken off the next month's invoice. If the student/parent would like a direct refund for the cancelled lesson then they should email the booking team. You can also use your student login to cancel upcoming lessons. For more information on your student login, please speak to your teacher or our booking team.   
   

• We understand that due to emergencies or severe illness, it can be difficult to give 48-hour cancellation notice. We acknowledge that these life events happen and may consider your cancellations on a case-by-case basis. However, THE MUSIC ROOM COVENTRY still has the right to charge for these lessons. Please note, severe illnesses do not include; colds, sore throat, fatigue, or headaches.

 

ROLLING LESSONS TIME SLOTS

 

After your trial lesson, you will be offered a rolling lesson time slot for either weekly or fortnightly lessons. Once you have agreed to your time slot and made your first payment, this time slot will be booked out for you going forward.

 

If you decide that you would like to stop having lessons and cancel your rolling time slot, email the booking team at themusicroomcoventry@gmail.com with at least 2 weeks' notice. If you have any remaining lessons after your 2 weeks' notice, THE MUSIC ROOM COVENTRY will refund you for any remaining lessons paid for after this period. Should you need to rearrange your time slot and not cancel all lessons, please contact our booking team for assistance rescheduling.

 

Lesson Timing & Punctuality

• Lessons will begin promptly at the scheduled time.

• If a student arrives late, the lesson will not be extended beyond the booked time slot.

• No refunds will be issued for lessons shortened due to student’s latnesses.

 

School & Teacher Policies

The Music Room Coventry and its teachers reserve the right to:

• Change or cancel a lesson with at least 24 hours notice, whenever possible.

• Remove students from regular time slots if lessons are repeatedly missed.

• Cancel future lessons if a student violates safeguarding policies. Our safeguarding policy can be viewed at: https://www.themusicroomcoventry.co.uk/safeguarding.

 

Payment Terms

• Payments must be made via bank transfer to the account details provided on your invoice. Payments should not be sent directly to teachers.

• Invoice payments must be made before the start of the upcoming month for the full amount due. Failure to pay on time may result in the termination of your rolling lesson slot.

 

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